CommVerse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
Usage Information: App usage patterns, features used, time spent
Location Information: General location (with your consent)
Technical Information: IP address, browser type, app version
Camera and Microphone: For live streaming features (with your permission)
2.3 Information from Third Parties
Social Media: If you connect social media accounts
Payment Processors: Transaction information
Analytics Providers: App usage analytics
3. How We Use Your Information
3.1 Service Provision
Provide and maintain the Service
Process transactions and payments
Enable live streaming and community features
Facilitate marketplace transactions
3.2 Communication
Send service-related notifications
Respond to your inquiries and support requests
Send marketing communications (with your consent)
3.3 Improvement and Analytics
Analyze usage patterns to improve the Service
Conduct research and development
Monitor and prevent fraud and abuse
3.4 Legal Compliance
Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and interests
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties.
4.2 Sharing with Your Consent
When you explicitly consent to sharing
When you choose to make information public
When you participate in community features
4.3 Service Providers
We may share information with trusted third-party service providers who:
Process payments
Provide analytics services
Host our infrastructure
Provide customer support
4.4 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes
Protect our rights and property
Prevent fraud or abuse
Protect user safety
4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection
5.2 Data Breach Response
In the event of a data breach, we will:
Notify affected users within 72 hours
Report to relevant authorities as required
Take immediate steps to contain the breach
6. Your Rights and Choices
6.1 Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
Update or correct your information
6.2 Deletion and Restriction
Request deletion of your personal information
Restrict processing of your information
Object to certain types of processing
6.3 Communication Preferences
Opt out of marketing communications
Manage notification settings
Control data sharing preferences
6.4 Account Management
Delete your account
Deactivate your account
Export your data
7. Children's Privacy
7.1 Age Requirements
Our Service is not intended for children under 13
We do not knowingly collect information from children under 13
Users between 13-18 must have parental consent
7.2 Parental Controls
Parents can request information about their child's account
Parents can request deletion of their child's information
We provide tools for parents to monitor their child's activity
8. International Data Transfers
8.1 Cross-Border Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
8.2 Data Processing Locations
Primary processing: United States
Backup processing: European Union
All transfers comply with applicable data protection laws
9. Cookies and Tracking Technologies
9.1 Types of Cookies
Essential Cookies: Required for basic functionality
Analytics Cookies: Help us understand usage patterns
Marketing Cookies: Used for targeted advertising (with consent)
9.2 Cookie Management
You can manage cookie preferences through:
App settings
Device settings
Browser settings
10. Third-Party Services
10.1 Integrated Services
Our Service integrates with third-party services:
Payment processors (Stripe, PayPal)
Analytics providers (Google Analytics)
Cloud storage providers (AWS, Google Cloud)
10.2 Third-Party Privacy Policies
These third parties have their own privacy policies. We encourage you to review them.
11. Data Retention
11.1 Retention Periods
Account Information: Until account deletion
Content: Until deleted by user or for policy violations
Analytics Data: Up to 2 years
Support Communications: Up to 3 years
11.2 Deletion Process
When you delete your account:
Personal information is deleted within 30 days
Some information may be retained for legal compliance
Anonymized data may be retained for analytics
12. California Privacy Rights (CCPA)
12.1 California Residents
If you are a California resident, you have additional rights:
Right to know what personal information is collected
Right to delete personal information
Right to opt out of sale of personal information
Right to non-discrimination
12.2 Exercising Your Rights
California residents can exercise their rights by:
Contacting us at privacy@mycommverse.com
Using our privacy dashboard
Calling our toll-free number
13. European Privacy Rights (GDPR)
13.1 EU Residents
If you are in the European Union, you have rights under GDPR:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
13.2 Legal Basis for Processing
We process your information based on:
Consent
Contract performance
Legitimate interests
Legal obligations
14. Updates to This Policy
14.1 Policy Changes
We may update this Privacy Policy from time to time. We will notify you of material changes through:
In-app notifications
Email notifications
Website updates
14.2 Continued Use
Continued use of the Service after policy changes constitutes acceptance of the updated policy.
15. Contact Information
15.1 Privacy Questions
For questions about this Privacy Policy, contact us at: